The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week's time!
All return/exchange will be at the customer's expense. If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at: firstname.lastname@example.org and we'll let you know what your next steps are.
Returned by the shipping carrier
If the carrier is not able to deliver the items to the provided address, they will return them to us. Most commonly it’s referred to as the ‘wrong address’. It happens you (customer) provide an address that is considered insufficient by the courier. Be extra careful with apartment numbers and zip codes! Don’t leave them out and double check the digits. You can use a simple tool like the USPS ZIP code lookup to make sure that the city in the address matches the zip code.
Customer if you do not collect the item at the local post or a different pickup location, it will be returned to our facility.